Privacy Policy

BioShield Services Ltd is a specialist Environmental & Odour Remediation contractor based in Plymouth, Devon. We provide environmental remediation, biohazard cleaning, odour elimination, waste management and property recovery services across Plymouth and the surrounding areas.

For the purposes of UK data protection law, BioShield Services Ltd is the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, please contact us at [email protected].

We may collect the following categories of personal information:

• Contact details — your name, email address, telephone number and postal address when you submit an enquiry or request a quote through our website. • Enquiry details — information you provide about your property, the nature of the remediation work required, and any other details you include in your message. • Technical data — your IP address, browser type, device information and pages visited, collected automatically when you use our website. • Communications — records of any correspondence between you and BioShield Services Ltd.

We do not collect sensitive personal data unless it is strictly necessary and you have provided it voluntarily as part of an enquiry.

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes for our services. • To deliver the remediation services you have engaged us to carry out. • To communicate with you about your project, including scheduling, updates and follow-up. • To comply with our legal and regulatory obligations, including waste management documentation requirements. • To improve our website and services based on how visitors use them.

We will only use your personal information for the purposes for which it was collected, or for compatible purposes where we have a legitimate interest in doing so.

We process your personal information on the following legal bases under UK GDPR:

• Contract — where processing is necessary to provide services you have requested or to take steps prior to entering into a contract with you. • Legitimate interests — where we have a legitimate business interest in processing your data, such as responding to enquiries, improving our services or maintaining records, provided this does not override your rights. • Legal obligation — where we are required to process your data to comply with applicable law, including Environment Agency waste management regulations. • Consent — where you have given us explicit consent to contact you for a specific purpose.

BioShield Services Ltd does not sell, rent or trade your personal information to third parties.

We may share your information with:

• Service providers who assist us in operating our business, such as email and website hosting providers, subject to appropriate data processing agreements. • Regulatory authorities where we are legally required to do so, such as the Environment Agency in connection with waste management documentation. • Professional advisers such as solicitors or insurers where necessary.

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.

• Enquiry and contact records are retained for up to 3 years from the date of last contact. • Project and service records, including waste transfer documentation, are retained for a minimum of 3 years in accordance with Environment Agency requirements. • Website analytics data is retained in aggregated, anonymised form.

When personal information is no longer required, it is securely deleted or anonymised.

Under UK data protection law, you have the following rights in relation to your personal information:

• Right of access — you may request a copy of the personal information we hold about you. • Right to rectification — you may ask us to correct inaccurate or incomplete information. • Right to erasure — you may ask us to delete your personal information in certain circumstances. • Right to restrict processing — you may ask us to limit how we use your data in certain circumstances. • Right to data portability — you may request your data in a structured, machine-readable format. • Right to object — you may object to processing based on legitimate interests.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

We use: • Essential cookies — necessary for the website to function correctly. • Analytics cookies — to understand visitor behaviour in aggregate, helping us improve our site.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

BioShield Services Ltd takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration.

Whilst we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data, please contact us:

BioShield Services Ltd Email: [email protected] Telephone: 07933 277604